Shipping & Delivery
Shipping & Delivery
When will you ship my order?
Customization orders (Orders with your logo): We will do our best to ship your customization order in 7-25 business days after your approval of digital proof (mock-up) but please keep in mind some orders might take a few days longer if it is a large order or if it is a peak season.
You may experience an order processing delay of one or two business days during peak shipping periods, such as holidays or events. If a problem occurs that causes issues and delays for shipping your order, we will contact you by phone or email.
Have you placed an order for an upcoming event, and want your order to be shipped ASAP? Give us a call, and we will be happy to assist you by making special arrangements for expedited shipping.
Can you ship outside of the U.S.?
We ship to Canada, Most European countries and Australia.
*International customers are responsible for any and all customs, import duties, brokerage fees, and taxes. They are not included in the item price or stated shipping charges. Please check with your country’s customs office and shipping company (UPS/FedEx/USPS) to determine what these additional costs will be prior to purchasing. Customs, import duties, brokerage fees and taxes are typically collected by the delivery/shipping company or when you pick the item up at your local shipping center. Please do not confuse them with additional shipping charges.
Courier lost my package! What should i do?
We are very sorry to hear that your shipment may have experienced an issue on couriers end! Various Bag Factory is not responsible for errors made by the shipping courier, such as delayed items or lost packages.
We can still help you! Please contact us immediately so that we may file a claim with our courier to locate your shipment. Please be advised that our claims policy has a 3 business day window from the date of delivery for acceptance. Depending on the outcome once the claim has been closed, we will go ahead and either issue a refund for the original order or we will have the courier ensure that your package is delivered.
I don't see the answer to my shipping question here. What do I do?
Our team is happy to answer any questions you may have, and assist you in any way we can.
We like to go the extra mile to make your experience at TotebagFactory.com comfortable and memorable. If you have any questions about shipping or delivery, simply fill out our contact form or reach us through our live chat support. We will be happy to assist you with information, or any way we can.