Returns & Exchanges

Returns & Exchanges
What is your return policy?

At VariousBagFactory.com, we go the extra mile for our customer satisfaction. All we ask is that the merchandise is in the same condition you received it in.

How do I return an item?
Can I Return a Customized/Personalized item?
    Printed merchandise can't be returned. We are unable to accept returns, cancelations or exchanges on personalized products, once virtual sample(mock-up) is approved. You can always cancel your custom order and get a refund before you approve the mock-up. Credit card fees may apply.
    VariousBagFactory is responsible to provide you an approximate printing process time and shipping transit time with your order. Our standard process time for printing process is listed here. ToteBagFactory is not responsible for errors made by the shipping carrier, such as delayed items or lost packages.

I received the damaged, defective, wrong item, Wrong Color. What do I do?

If you have received a damaged, defective, wrong item, wrong color***, or if something is missing, you must contact us through the link above within 3 days from the date of delivery. Otherwise we will not be able to track the error and replace the order. Please include a description of the issue and the solution that you prefer. We will process a replacement/credit and provide easy instructions for your return if applicable.

***Please note that, each individual screen resolution settings may result in different view of the bag online compare to real life. This may cause discrepancies in the color of the bag in comparison between the photo seen online and the bag in real life. Please be advised that due to this policy, your return request in regards to the color discrepancy will be denied.
Courier lost/delayed my package! What should i do?
We are very sorry to hear that your shipment may have experienced an issue on couriers end! VariousBagFactory is not responsible for errors made by the shipping courier, such as delayed items or lost packages. We can still help you! Please open a claim so we can follow the issue with the courier. In man